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Let's Talk

Whether it's speaking to your team, running workshops, mentoring, or just having a conversation about untangling complex problems—the best collaborations start with honest conversations about what you're hoping to achieve.

The Possibilities

Speaking & Workshops

I love helping teams develop their own approaches to service design. Whether it's a one-off presentation about systems thinking or hands-on workshops where we tackle real problems together, the focus is always on building confidence and practical skills.

Sessions are tailored to your team's experience level and current challenges. No generic frameworks—just honest conversations about what works and what doesn't.

Mentoring & Collaboration

One-on-one mentoring is where some of the best growth happens. We can work through specific challenges you're facing, explore different approaches to complex problems, or just have conversations about career development and finding your own voice in service design.

Every conversation starts with understanding what you're actually trying to achieve. From there, we figure out the best way forward together.

Breaking Into Service Design

Got an interview coming up? Trying to make the transition into service design? Or just want to understand what the role actually involves beyond the job descriptions?

I'm happy to share what I've learned about getting started, what to expect, and how to prepare for conversations with hiring teams. No sugar-coating—just honest advice about the realities of the work.

Something Else Entirely?

Reach out and let's make a plan.

Ways to Connect

Send a Message

Whatever you have in mind—let's start the conversation.

Connect with Me

The only social platform I'm on. I share blog posts and thoughts about service design there, along with the occasional rant about why most frameworks miss the point.

It's where I connect with other practitioners, share what I'm learning, and have conversations about the work that actually matters. Much more active there than anywhere else.

What People Say

"Brent is an absolute legend. I was very fortunate to have him as my family lead while working on Cinch, where he was a great mentor and truly cared about me and my career. Brent is very easy to talk to, engaging, intelligent, resourceful and incredibly humble."

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Nicola Booth

Contract UX Designer / UX Strategist

"Brent is a one off. It's rare to work with anyone who has such a continuous growth mindset whilst being a font of all wisdom. I have learned so much from him, over the last 4 months. Not only about the domain that we are both working in, but also how to communicate effectively with our peers so that the knowledge found can be used by everyone in the team."

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Matthew Heyhoe

Business Systems Analysis and Product Manager at bet365