Welcome to Field Notes

If you’re reading this, you’ve found the blog section of Murmr. Thanks for being curious enough to click through.

Site First, Content Second

I’m currently focused on getting the site structure right and creating conversations about the work. The blog is definitely coming—just want to make sure it’s worth your time when it arrives.

This approach might seem backwards, but there’s method to it. Too often, we rush to create content before we understand what people actually need or how they want to engage with it. I’d rather build something that works properly from the start.

Why Field Notes?

The name comes from the idea that the best insights often emerge from observation rather than theory. Field notes are what researchers, designers, and practitioners use to capture what they’re actually seeing—not what they expected to see.

That’s what this space will be: observations from the field of service design, systems thinking, and the messy reality of trying to make things work better for people.

The Problem with Most Design Content

There’s no shortage of design content out there. Medium is full of “5 Steps to Better UX” articles. LinkedIn overflows with framework diagrams and process maps. Conference talks promise revolutionary new approaches.

But here’s what I’ve noticed: most of it feels disconnected from the actual work. It’s either too theoretical to be useful, or too specific to one context to be transferable.

The stuff that actually helps comes from people sharing what they’ve learned by doing—the messy, imperfect, context-dependent reality of trying to solve problems for real people in real organizations.

What’s Coming

When Field Notes does launch properly, you can expect:

• Real-world insights: Stories from actual projects, what worked, what didn’t, and why
• Practical approaches: Methods and techniques that actually get used, not just talked about
• Honest questions: Challenging assumptions about how we work and why
• Systems thinking: How small changes create big impacts, and why context matters more than process
• The human side: Because the best design work happens when we remember we’re designing for people, with people

No generic frameworks or recycled advice. Just honest observations about service design, systems thinking, and the work that actually matters.

Building in Public

This site itself is an experiment in building something properly. Rather than launching with a half-finished blog full of placeholder content, I’m taking time to get the foundation right.

You’re seeing this process happen in real-time. The site structure, the navigation, the way information flows—all of it is being designed with the same care I’d bring to any client project.

Because if I can’t design a coherent experience for my own site, why would you trust me to help with yours?

The Murmuration Connection

If you’ve read The Murmr page, you’ll understand why this approach makes sense. The best ideas don’t come from isolated thinking—they emerge from the murmur of conversations, the quiet exchange of insights, the collective intelligence that builds when people share what they’re learning.

Field Notes will be part of that murmuration. Not just me talking at you, but creating space for the kind of conversations that actually move the work forward.

In the Meantime

You can find my current thoughts and ongoing conversations on LinkedIn, or reach out directly if there’s something specific you’d like to discuss.

The conversations are already happening—this is just about creating a better space for them.

And if you’re curious about how I work, The Practice page breaks down my approach to service design. It’s the kind of honest, practical content you can expect more of once Field Notes is properly launched.